Returns Policy

Pre-Installation refund policy for Android/Windows
Infocif by PIÑERO Y CANTOS ASESORES SL. , B60865359 offers a One Month pre-installation money back guarantee.  This guarantee will be applicable in following cases

Customer is unable to install Holded successfully
Customer is unable to gain access of the phone/computer that is to be monitored
Post-Installation refund policy for Android/Windows
Holded offers a 15 days post Installation money back guarantee ( Only for 3 and 12 months subscriptions ). If there is an issue with the functionality of the Holded product on your Phone/Computer then our support staff will work with you to resolve the issue. The customer is required to report the issue within 05 days of installing Holded If we are unable to resolve the issue reported subsequent to the installation of Holded, then a refund will be issued.

However, the customer bears the responsibility of installation of software on the target Phone/Computer that needs to be monitored. Additionally, in the event a purchase is made under the false assumption that physical access is not needed to install the software on the target/monitored Phone/Computer, Holded is not liable to issue any refund.

Refund Policy for iOS – iPhone & iPad
Refundable Scenarios
Customer is unable to gain access to the iPhone/iPad that is to be monitored
There is no data available for device
Non-refundable scenarios
Customer wanted Holded to monitor multiple devices with only one license
Resetting mobile device to original factory settings
iCloud is or becomes disabled on the target iOS device at any time
Data is deleted on the target device before the next iCloud backup
Once the data is fetched and it appeared in dashboard, refund will not be given after that
Please be informed that due to third-party applications such as Google Chrome and iOS occasionally publishing updates that may result in temporary suspension of Holded services, it is not possible to guarantee a 100% uptime. In the event of Holded services remaining disrupted for more than 72 hours straight, your license expiry date will be adjusted accordingly to compensate for the time the services were unavailable. Affected customers are required to make a written request to support@pycaonline.com for extension of subscription.
Please note that Holded for iOS relies on the data backed up on Apple’s iCloud storage for functionality. The data available to you on your dashboard reflects data up to the most recent iCloud backup.

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